Last updated: [Fri , Dec 19]
At SneakerSquad, customer satisfaction is our priority. This Return & Refund Policy explains the terms under which products purchased from our store can be returned, exchanged, or refunded.
1. Return Eligibility
You may request a return or exchange if:
- The request is made within 7 days of delivery
- The item is unused, unworn, and in original condition
- Original packaging, tags, and invoice are included
The following items are not eligible for return:
- Used or damaged products (except manufacturing defects)
- Items returned without original packaging
- Clearance or sale items (unless defective)
2. Return Process
To initiate a return:
- Contact our support team with your order number and reason for return
- Our team will review and approve the request
- Once approved, ship the product back as instructed
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Exchange Policy
- Size or color exchanges are subject to product availability
- Exchanges are processed after the returned item passes quality inspection
4. Refund Policy
- Refunds are processed after inspection of the returned product
- Approved refunds are issued within 5–10 business days
- Refunds are made via the original payment method or store credit, depending on the case
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos/videos as proof
- We will arrange a replacement or full refund at no extra cost
6. Order Cancellation
- Orders can be canceled before shipment only
- Once shipped, cancellation requests will be treated as returns
7. Late or Missing Refunds
If you haven’t received a refund after the stated timeframe:
- Check with your bank or payment provider
- Contact our support team for assistance
8. Policy Updates
SneakerSquad reserves the right to update or modify this policy at any time. Changes will be posted on this page.
9. Contact Us
For return or refund queries, contact us:
📧 Email: pshahzaib383@gmail.com 📞 Phone/WhatsApp: +92 309 5896042 🏬 Store: SneakerSquad
By placing an order on SneakerSquad, you agree to this Return & Refund Policy.